The Support Role Information Center and Its Effects on End User Computing Success

The information centers (ICs) provide support and control mechanism for EUC and have played an active and important role in the management of end user computing. The purpose of this study is to gain an insight into the effects of information centers support roles on end user computing success from both end users and IC personnel perspectives.

The data for this study consisted of 154 responded questionnaires from 74 IC personnel and 80 end users in major Taiwan companies. Results indicated that both end users and IS personnel regarded standards and guidelines support, and data provision support in importance. However, the relative importance of some of the IC services was perceived differently from both sides.