New York State Long Term Care Ombudsman Program (LTCOP) Regions

Ombudsmen help residents understand and exercise their rights to good care in an environment that promotes and protects their dignity and quality of life. Ombudsmen: • Advocate on behalf of residents to assure rights are not violated, identifying, investigating and working towards resolution of resident complaints. • Mediate among residents, family members, and staff towards achieving mutually beneficial solutions to the issues they are experiencing in long term care facilities. • Educate residents, families, facility staff, and community about issues in long term care and specific issues they are experiencing in facilities. • Refer complaints to the New York State Department of Health or other appropriate agencies when resolution through the Ombudsman program is not achievable.