SWI 1.1 Contacts by Program, Method of Receipt, and Type of Contact FY2016-2025

Reports are accepted via phone, internet, and mail/fax 24 hours a day, seven days a week by specialized staff trained to gather all necessary information to quickly assess the severity of a report to ensure urgent safety issues are prioritized, and to ensure that DFPS only investigates allegations that meet the definition of abuse or neglect under Texas law.

The term "contacts" represents information received by DFPS and then entered into IMPACT system. Information may be received in the form of a telephone call, regular mail, via Internet reporting system or via fax. Contacts may not match number of Abuse/Neglect Intakes in respective program sections.