SPD 9-11 Customer Satisfaction Survey Data

The surveys have been conducted two to four times a year, and a total of 44 surveys have been conducted to date. These surveys have been designed to assess customers’ experiences and satisfaction with the service provided by the Seattle Police Department, and the results of the surveys have been used to assess service delivery; examine differences between precincts; identify strategies and tactics to achieve specific service objectives; and provide feedback to officers, precinct captains, and watch lieutenants.

This report presents the results of the September 2019 customer survey and compares the September 2019 survey results to results from the 13 other surveys conducted since March 2016.” Research Methods. “Similar to the previous surveys, 200 customers who called 9-1-1 and had an officer dispatched to provide assistance were interviewed by telephone for this survey. All of the customers interviewed had called 9-1-1 between August 21 and August 29, 2019, and were randomly selected from lists of 9-1-1 callers who had an officer dispatched to provide assistance, excluding sensitive cases such as domestic violence calls.