MAIC scheme insights 2022-2023

It also delivers fair and timely access to rehabilitation for people who are injured. It is conveniently bundled with vehicle registration to ensure that all registered Queensland motorists receive this important protection.

At the Motor Accident Insurance Commission (MAIC), we regulate CTP insurance in Queensland to ensure it meets these objectives. This year, we continued to review and improve our adherence to our core objectives. Read on to learn more. -------------------------------------------------------------- # Highlights from 2022-2023 During the 2022–23 financial year, we: + achieved Australia’s first prosecution for claim farming resulting in $1M in fines issued + commenced a review of Queensland’s CTP insurance scheme to ensure its sustainability while preserving its excellent fairness and affordability + invested in research and initiatives that aim to reduce the incidence and effects of road trauma + continued to improve the experience of managing CTP insurance claims, most notably through our online treatment plans and injury coding assistant + celebrated the tenth anniversary of PCYC Queensland’s Braking the Cycle program which has supported thousands of learner drivers to obtain their driver licence + commenced a series of CTP claims forums for industry partners to improve the experience of CTP insurance claimants + renewed five-year funding agreements for Metro North Hospital and Jamieson Trauma Institute and the Road Safety Data Bureau within the Department of Transport and Main Roads + collaborated with stakeholders including at the BiiG 2023 conference, Australian Lawyers Alliance Queensland Conference 2023 and Queensland Law Society Symposium 2023. -------------------------------------------------------------------------------------------------------------------------------------------------- # On the horizon In the year ahead, we will: + improve our CTP insurer supervision framework to respond to changes in the market + support a smooth and stable transition of RACQ Insurance’s CTP insurance policies to other insurers + complete the Scheme review 2023 report and implement any approved actions + progress the next phase of our innovation journey, exploring cloud-based architecture solutions + continue to support research and initiatives that reduce the incidence and effects of road trauma + finalise and promote new CTP Claimant Experience: Guiding Principles together with industry + increase information security through enhancing our services and encouraging industry adoption of ISO 27001 + improve and automate the way we monitor and manage data quality.