Data · dataset · 2025
Enhancing Voter Decision-Making: The Impact of Proactive and Reactive Chatbots in Voting Advice Applications
Listed in IISH Dataverse and ODISSEI Portal — shown once because both records carry DOI 10.34894/yzsd50
Previous research has shown that voters often struggle to understand political statements in Voting Advice Applications (VAAs) and tend to make minimal efforts to resolve these comprehension difficulties.
Description
Conversational Agent Voting Advice Applications (CAVAAs) present a promising solution by incorporating chatbots that provide users with additional information at low cognitive cost. This study investigates an experiment conducted in the lead-up to the Dutch National Elections on November 22, 2023, comparing a standard VAA without supplementary information to two CAVAA versions: one with a proactive chatbot that initiates interactions and one with a reactive chatbot that responds to user queries.
A total of 148 university students were randomly assigned to one of the three conditions. Results revealed that information options in the two CAVAA conditions were used extensively, with information being requested in about 45% of the cases. Participants primarily sought opinion-based information, followed by details on the status quo, and lastly, semantic clarification of terms.
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This suggests that voters are not just searching for objective facts but also for argumentative insights. Comparing the two CAVAA conditions to the regular VAA, both CAVAA versions showed a reduced proportion of non-directional responses, indicating that chatbots effectively help users resolve comprehension issues. Furthermore, while all tools were rated similarly in terms of ease of use and playfulness, CAVAA users found the tool more useful and they also felt better informed.
These improvements were largely consistent across both proactive and reactive chatbot versions, suggesting that CAVAAs can enhance the quality of voter decision-making, regardless of the chatbot’s engagement style.
Links
Where it is published
- Dataverse dataset page dataverse.nl/dataset.xhtml?persistentId=doi%3A10.34894%2FYZSD50 ↗
landing page · from datasets iisg amsterdam
- Dataverse dataset page portal.odissei.nl/dataset.xhtml?persistentId=doi%3A10.34894%2FYZSD50 ↗
landing page · from portal odissei nl
- DOI doi.org/10.34894/yzsd50 ↗
DOI / persistent id · from datasets iisg amsterdam
Catalogue records · 2
- Dataverse API dataverse.nl/api/datasets/:persistentId/?persistentId=doi%3A10.34894%2FYZSD… ↗
metadata API · from datasets iisg amsterdam
- Dataverse API portal.odissei.nl/api/datasets/:persistentId/?persistentId=doi%3A10.34894%2FYZSD… ↗
metadata API · from portal odissei nl
Topics
- Stated by source
- Social Sciences · Social Sciences
- From keywords
- Humanities · Humanities · Social Science · Social Science
Provenance · 2 source records, 12 field assertions
| Source | Key | Last seen | Raw |
|---|---|---|---|
| IISH Dataverse | doi:10.34894/YZSD50 | 12 d ago | JSON v1 |
| ODISSEI Portal | doi:10.34894/YZSD50 | 8 d ago | JSON v1 |
| Field | Assertion | Extractor | Evidence |
|---|---|---|---|
| concepts[field].dataverse_subject:social-sciences | source · datasets iisg amsterdam | connector:datasets_iisg_amsterdam@1.0.0 | /subjects |
| concepts[field].dataverse_subject:social-sciences | source · portal odissei nl | connector:portal_odissei_nl@1.0.0 | /subjects |
| concepts[field].local:field:humanities | mapping · portal odissei nl | connector:portal_odissei_nl@1.0.0 | /subjects |
| concepts[field].local:field:humanities | mapping · datasets iisg amsterdam | connector:datasets_iisg_amsterdam@1.0.0 | /subjects |
| concepts[field].local:field:social-science | mapping · datasets iisg amsterdam | connector:datasets_iisg_amsterdam@1.0.0 | /subjects |
| concepts[field].local:field:social-science | mapping · portal odissei nl | connector:portal_odissei_nl@1.0.0 | /subjects |
| created_date | source · datasets iisg amsterdam | connector:datasets_iisg_amsterdam@1.0.0 | |
| description | source · datasets iisg amsterdam | connector:datasets_iisg_amsterdam@1.0.0 | /description |
| publication_date | source · datasets iisg amsterdam | connector:datasets_iisg_amsterdam@1.0.0 | |
| title | source · datasets iisg amsterdam | connector:datasets_iisg_amsterdam@1.0.0 | /name |
| updated_date | source · datasets iisg amsterdam | connector:datasets_iisg_amsterdam@1.0.0 | |
| version_label | source · datasets iisg amsterdam | connector:datasets_iisg_amsterdam@1.0.0 |