Exploring NWS forecasters' assessment of AI guidance trustworthiness

Past trust-related AI research suggests that certain attributes (e.g., understanding how the AI was trained, interactivity, and performance) contribute to users perceiving the AI as trustworthy. However, little research has been done to examine the role of these and other attributes for weather forecasters.

In this study, we conducted 16 online interviews with National Weather Service (NWS) forecasters to examine (i) how they make guidance use decisions and (ii) how the AI model technique used, training, input variables, performance, and developers as well as interacting with the model output influenced their assessments of trustworthiness of new guidance. The interviews pertained to either a random forest model predicting the probability severe hail or a 2D convolutional neural network model predicting the probability of storm mode.