Contact Centre — Customer enquiries

***This dataset is available on Brisbane City Council’s open data website – data.brisbane.qld.gov.au. The site provides additional features for viewing and interacting with the data and for downloading the data in various formats.*** Daily volumes for customer enquiries and requests for Brisbane City Councils Contact Centre. Council offers a large number of services and has a number of contact channels for customers to connect with, a large variety of services are offered via these channels.

Report on daily volumes of customer enquiries and requests by service and channel for Brisbane City Council’s Contact Centre. This dataset includes the Date, channel, worksite, category, service, volume fields.