Service Quality and User Satisfaction with Broadband Networks in Taiwan

Their successes lie in resolving the issues of standards, security and bandwidth.According to the predictions of the experts and scholars, broadband networks will evolve to become an indispensable resource in national economies and the society. Therefore,it is important to study the subject of broadband networks. There are some technical reports about broadband network technology and application, but there are short of reports about user behavior and satisfaction.

The purpose of this research is to (1)study the development of the broadbandnetwork technology and its application,including Cable Modem and ADSL; (2)compare the user motives of adopting Cable Modem and ADSL; (3) compare the uses and satisfaction between Cable Modem and ADSL users; (4) compare the future demands between Cable Modem and ADSL users; (5) predict the trend of broadband network applications in the future. Research methods include literature review, in-depth interviews,questionnaire (via WWW) and focus group.

Hopefully, this research will provide a profile of the broadband network users to the industry, the government and the academic groups.