Table · dataset · 2026
County Medi-Cal Call Center Data
Listed in California Open Data
Description
The county Medi-Cal call center data, required per California Senate Bill 1289 (SB 1289, Roth, Chapter 792, Statutes of 2024) includes the number of calls received during working hours, the number of calls received after working hours, and the total calls received by county; the average wait time for all languages and per language by county; and the average call abandonment rate per county. These data will be compiled on a monthly basis and posted quarterly.
Links
Get the data
- Total Call Volume data.chhs.ca.gov/dataset/176e1bec-f1cc-41db-994c-ce5d460bbb68/resource/d192f34c… ↗
download · from data ca gov
- Average Call Wait Time, (stratified by language) data.chhs.ca.gov/dataset/176e1bec-f1cc-41db-994c-ce5d460bbb68/resource/8b0301ff… ↗
download · from data ca gov
- Average Call Abandonment Rate data.chhs.ca.gov/dataset/176e1bec-f1cc-41db-994c-ce5d460bbb68/resource/9ecaa5b1… ↗
download · from data ca gov
- All resource data data.chhs.ca.gov/dataset/176e1bec-f1cc-41db-994c-ce5d460bbb68/resource/67d2fe1c… ↗
download · from data ca gov
Where it is published
- California Open Data dataset page data.ca.gov/dataset/county-medi-cal-call-center-data ↗
landing page · from data ca gov
Documentation and papers
- Publisher page dhcs.ca.gov/services/medi-cal-resources/medi-cal-eligibility-division ↗
documentation · from data ca gov
Catalogue records · 1
- CKAN API data.ca.gov/api/3/action/package_show?id=4f7bedd5-7301-4a53-b724-ee44bfccd… ↗
metadata API · from data ca gov
Topics
- Stated by source
- Health and Human Services
- From keywords
- Medicine & Health
Provenance · 1 source records, 9 field assertions
| Source | Key | Last seen | Raw |
|---|---|---|---|
| California Open Data | 4f7bedd5-7301-4a53-b724-ee44bfccd3d8 | 11 d ago | JSON v1 |
| Field | Assertion | Extractor | Evidence |
|---|---|---|---|
| access_level | source · data ca gov | connector:data_ca_gov@1.0.0 | |
| concepts[field].local:field:medicine-health | mapping · data ca gov | connector:data_ca_gov@1.0.0 | |
| concepts[topic].ckan_group:data_ca_gov:health-human-services | source · data ca gov | connector:data_ca_gov@1.0.0 | |
| created_date | source · data ca gov | connector:data_ca_gov@1.0.0 | |
| description | source · data ca gov | connector:data_ca_gov@1.0.0 | /notes |
| license_text | source · data ca gov | connector:data_ca_gov@1.0.0 | |
| publication_date | source · data ca gov | connector:data_ca_gov@1.0.0 | |
| title | source · data ca gov | connector:data_ca_gov@1.0.0 | /title |
| updated_date | source · data ca gov | connector:data_ca_gov@1.0.0 |