Data · dataset · 2026
MTA Customer Feedback: Beginning 2018
Listed in New York Open Data
The Customer Feedback dataset provides a summary of customer feedback recorded in the MTA’s Customer Relationship Management (CRM) system.
Description
Customers may submit feedback about MTA services by phone, through online form, by mail, or through other customer service channels. Each submission is entered as a case in the CRM system and assigned attributes such as agency, date received, and category.
Links
Get the data
- CSV data.ny.gov/api/views/nh7m-at3e/rows.csv?accessType=DOWNLOAD ↗
download · from data ny gov
Where it is published
- New York Open Data dataset page data.ny.gov/Transportation/MTA-Customer-Feedback-Beginning-2018/nh7m-at3e ↗
landing page · from data ny gov
Catalogue records · 1
- SODA API data.ny.gov/resource/nh7m-at3e.json ↗
metadata API · from data ny gov
Topics
- Stated by source
- Transportation
- From keywords
- Engineering
Provenance · 1 source records, 8 field assertions
| Source | Key | Last seen | Raw |
|---|---|---|---|
| New York Open Data | nh7m-at3e | 5 d ago | JSON v1 |
| Field | Assertion | Extractor | Evidence |
|---|---|---|---|
| access_level | source · data ny gov | connector:data_ny_gov@1.0.0 | |
| concepts[field].local:field:engineering | mapping · data ny gov | connector:data_ny_gov@1.0.0 | |
| concepts[topic].socrata_category:data_ny_gov:transportation | source · data ny gov | connector:data_ny_gov@1.0.0 | |
| created_date | source · data ny gov | connector:data_ny_gov@1.0.0 | |
| description | source · data ny gov | connector:data_ny_gov@1.0.0 | /resource/description |
| publication_date | source · data ny gov | connector:data_ny_gov@1.0.0 | |
| title | source · data ny gov | connector:data_ny_gov@1.0.0 | /resource/name |
| updated_date | source · data ny gov | connector:data_ny_gov@1.0.0 |