Data · dataset · 2024
Norfolk Cares Center Call Statistics
Listed in Norfolk Open Data Portal
Norfolk Cares is the single point of contact for visitors, residents and businesses to request a City service, report a concern, seek information about Norfolk, or follow-up on a previous request.
Description
This dataset provides statistics about incoming calls to the Norfolk Cares Center. The dataset is grouped in 15-minute increments (showing only active call-taking hours) and includes statistics such as the number of incoming calls, abandoned calls, time to answer calls, call duration, and active all takers.
This dataset will be updated daily.
Links
Get the data
- CSV data.norfolk.gov/api/views/cydk-748g/rows.csv?accessType=DOWNLOAD ↗
download · from data norfolk gov
Where it is published
- Norfolk Open Data Portal dataset page data.norfolk.gov/Government/Norfolk-Cares-Center-Call-Statistics/cydk-748g ↗
landing page · from data norfolk gov
Catalogue records · 1
- SODA API data.norfolk.gov/resource/cydk-748g.json ↗
metadata API · from data norfolk gov
Topics
- Stated by source
- Government
- From keywords
- Social Science
Provenance · 1 source records, 8 field assertions
| Source | Key | Last seen | Raw |
|---|---|---|---|
| Norfolk Open Data Portal | cydk-748g | 4 d ago | JSON v1 |
| Field | Assertion | Extractor | Evidence |
|---|---|---|---|
| access_level | source · data norfolk gov | connector:data_norfolk_gov@1.0.0 | |
| concepts[field].local:field:social-science | mapping · data norfolk gov | connector:data_norfolk_gov@1.0.0 | |
| concepts[topic].socrata_category:data_norfolk_gov:government | source · data norfolk gov | connector:data_norfolk_gov@1.0.0 | |
| created_date | source · data norfolk gov | connector:data_norfolk_gov@1.0.0 | |
| description | source · data norfolk gov | connector:data_norfolk_gov@1.0.0 | /resource/description |
| publication_date | source · data norfolk gov | connector:data_norfolk_gov@1.0.0 | |
| title | source · data norfolk gov | connector:data_norfolk_gov@1.0.0 | /resource/name |
| updated_date | source · data norfolk gov | connector:data_norfolk_gov@1.0.0 |