Data · dataset · 2016
Call Center Metrics for the Health Service System
Listed in DataSF Open Data Portal
This dataset captures monthly data from HSS' phone system and includes metrics pertaining to Calls Answered, Average Speed of Answer, Abandonment Rate, In-person Assistance.
Description
This data supports the City's Performance Measures requirements. In April of 2023 HSS switched to a new phone system - WEBEX (Finess).
Links
Get the data
- CSV data.sf.gov/api/views/qz8r-q5ne/rows.csv?accessType=DOWNLOAD ↗
download · from data sf gov
Where it is published
- DataSF Open Data Portal dataset page data.sf.gov/Health-and-Social-Services/Call-Center-Metrics-for-the-Health-… ↗
landing page · from data sf gov
Catalogue records · 1
- SODA API data.sf.gov/resource/qz8r-q5ne.json ↗
metadata API · from data sf gov
Topics
- Stated by source
- Health and Social Services
- From keywords
- Medicine & Health · Social Science
- Inferred from text
- Health services and systems 70%
Related
- Possibly the same asCall Center Metrics for the Health Service System
Provenance · 1 source records, 11 field assertions
| Source | Key | Last seen | Raw |
|---|---|---|---|
| DataSF Open Data Portal | qz8r-q5ne | 13 d ago | JSON v1 |
| Field | Assertion | Extractor | Evidence |
|---|---|---|---|
| access_level | source · data sf gov | connector:data_sf_gov@1.0.0 | |
| concepts[field].anzsrc:group:4203 | enrichment · data sf gov | taxonomy-embedding@1.1.0 | title+keywords+description (70%) |
| concepts[field].local:field:medicine-health | mapping · data sf gov | connector:data_sf_gov@1.0.0 | |
| concepts[field].local:field:social-science | mapping · data sf gov | connector:data_sf_gov@1.0.0 | |
| concepts[topic].socrata_category:data_sf_gov:health-and-social-services | source · data sf gov | connector:data_sf_gov@1.0.0 | |
| created_date | source · data sf gov | connector:data_sf_gov@1.0.0 | |
| description | source · data sf gov | connector:data_sf_gov@1.0.0 | /resource/description |
| license | source · data sf gov | connector:data_sf_gov@1.0.0 | |
| publication_date | source · data sf gov | connector:data_sf_gov@1.0.0 | |
| title | source · data sf gov | connector:data_sf_gov@1.0.0 | /resource/name |
| updated_date | source · data sf gov | connector:data_sf_gov@1.0.0 |