Data · dataset · 2016
Call Center Metrics for the Health Service System
Listed in Restaurants Health Score Data in San Francisco
This dataset captures monthly data from HSS' phone system and includes metrics pertaining to Calls Answered, Average Speed of Answer, Abandonment Rate, In-person Assistance.
Description
This data supports the City's Performance Measures requirements. In April of 2023 HSS switched to a new phone system - WEBEX (Finess).
Links
Get the data
- CSV data.sf.gov/api/views/qz8r-q5ne/rows.csv?accessType=DOWNLOAD ↗
download · from data sfgov org
Where it is published
- data.sf.gov /Health-and-Social-Services/Call-Center-Metrics-for-the-Health-… ↗
Restaurants Health Score Data in San Francisco dataset page
landing page · from data sfgov org
Catalogue records · 1
- SODA API data.sf.gov/resource/qz8r-q5ne.json ↗
metadata API · from data sfgov org
Topics
- Stated by source
- Health and Social Services
- From keywords
- Medicine & Health · Social Science
Related
- Possibly the same asCall Center Metrics for the Health Service System
Provenance · 1 source records, 10 field assertions
| Source | Key | Last seen | Raw |
|---|---|---|---|
| Restaurants Health Score Data in San Francisco | qz8r-q5ne | 13 d ago | JSON v1 |
| Field | Assertion | Extractor | Evidence |
|---|---|---|---|
| access_level | source · data sfgov org | connector:data_sfgov_org@1.0.0 | |
| concepts[field].local:field:medicine-health | mapping · data sfgov org | connector:data_sfgov_org@1.0.0 | |
| concepts[field].local:field:social-science | mapping · data sfgov org | connector:data_sfgov_org@1.0.0 | |
| concepts[topic].socrata_category:data_sfgov_org:health-and-social-services | source · data sfgov org | connector:data_sfgov_org@1.0.0 | |
| created_date | source · data sfgov org | connector:data_sfgov_org@1.0.0 | |
| description | source · data sfgov org | connector:data_sfgov_org@1.0.0 | /resource/description |
| license | source · data sfgov org | connector:data_sfgov_org@1.0.0 | |
| publication_date | source · data sfgov org | connector:data_sfgov_org@1.0.0 | |
| title | source · data sfgov org | connector:data_sfgov_org@1.0.0 | /resource/name |
| updated_date | source · data sfgov org | connector:data_sfgov_org@1.0.0 |